Refund policy

Last updated: August 21, 2026

This Refund Policy explains how returns and refunds are handled for purchases made at goodmlcouele.shop. By placing an order, you agree to the terms set forth below.

Return window

You must contact us within 30 days after delivery to request a return. Please do not send any item back before receiving return authorization and specific return instructions from our support team. Returns sent without prior approval may not be accepted.

Eligible returns

We accept return requests only for items that:

• Arrive damaged or defective;
• Are incorrect (wrong item or size);
• Are materially different from the product description on our website.

To initiate a return for one of these reasons, you must provide your order number and clear photos or video showing the issue. We will review your claim and determine eligibility.

We do not accept returns for change of mind or buyer's remorse. Opened or used cosmetics and personal‑care products cannot be returned unless they arrived damaged, defective, incorrect, or materially misdescribed. Final‑sale items (clearly marked as such) are not returnable except where required by law or if they suffer from a qualifying issue stated above.

How to request a return

1. Email us at support@goodmlcouele.shop within 30 days after delivery.
2. Include your order number, a detailed description of the issue, and supporting photos or video (if applicable).
3. We will respond within 1–3 business days with return approval and instructions, or request additional information if needed.

Please keep the original packaging and all accessories until your return request is resolved, as they may be required for return shipment.

Return shipping

For approved returns involving a damaged, defective, incorrect, or materially misdescribed item, Goodmlcouele will provide a prepaid return label or arrange another return method at no cost to you. We will send the label via email. Unauthorized return shipments (sent without prior approval) may be refused and returned to you at your expense.

If you choose to use your own shipping method for an approved return, please ensure the package is trackable and insured, as we are not responsible for items lost in transit. Reimbursement for such costs is not provided unless expressly agreed.

Replacement or refund

For approved claims (damaged, defective, incorrect, or materially different), you may choose between a replacement (subject to availability) or a full refund. We do not offer direct exchanges for change of mind. If you prefer a replacement and the item is out of stock, we will issue a refund instead.

Refund process

After we receive your approved return and inspect the item, we will notify you of the outcome. If approved, we will issue a refund to the original payment method. The refund will include:

• The full purchase price of the returned item(s);
• Any original standard shipping charge paid for the order (if the return is due to our error).

We initiate the refund within 5 business days after approval. Please note that your bank or card issuer may require an additional 7–14 business days to post the refund to your account. If you do not see the refund after that period, please contact your financial institution first, then reach out to us if necessary.

Order cancellation before shipment

If you cancel your order before it has been shipped, we will issue a full refund to your original payment method. Please contact us as soon as possible to request cancellation. Once the order has been handed to the carrier, we cannot cancel it; you may need to follow the return process after delivery.

Contact us

If you have any questions about this Refund Policy or need assistance with a return, please contact our support team using the details below:

Email: support@goodmlcouele.shop
Phone: +1 757-755-5474
Mailing address:
917 Old Dominion Ln
Virginia Beach, Virginia 23451
United States

Support hours: Monday–Friday, excluding U.S. federal holidays
Typical response time: 1–3 business days