Refund policy

Refund Policy

Return Window

You may request a return within 30 days after delivery.

Eligibility

To be eligible for a return, the item must be unused, unopened, in its original condition and packaging, and include all original accessories where applicable.

For personal-care products, opened or used items cannot be returned for hygiene and safety reasons unless they arrived damaged, defective, incorrect, or materially different from their description.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible. Include your order number and photos or videos when relevant. For an approved return caused by our error or by a damaged, defective, or incorrect item, we will provide a prepaid return label or another no-cost return solution.

Change-of-Mind Returns

Unused and unopened items may be returned within 30 days after delivery. For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the return is due to our error or applicable law requires otherwise.

How To Start a Return

Email support@goodmlcouele.shop or call +1 925 247 4686 with your order number and the reason for your request. Do not return an item until we provide return instructions.

Refund Timing

After we receive and inspect an approved return, we will notify you of the decision within 1–3 business days. Approved refunds are issued to the original payment method within 7–14 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

We do not offer direct exchanges. If an eligible item needs to be replaced, we will provide an appropriate replacement, refund, or other resolution after review.

This policy does not limit rights that cannot be excluded under applicable law.