Refund Policy

Last updated: August 20, 2026

Return window

Contact us within 30 days after delivery to request a return. Do not send an item back before receiving return instructions from us.

Eligible returns

We accept return requests for items that arrive damaged or defective, are incorrect, or are materially different from the product description. Include your order number and clear photos or video showing the issue.

We do not accept returns for change of mind or buyer's remorse. Opened or used cosmetics and personal-care products cannot be returned unless they arrived damaged, defective, incorrect, or materially misdescribed. Final-sale items are not returnable unless required by applicable law or there is a qualifying problem listed above.

How to request a return

1. Email  support@goodmlcouele.shop  within 30 days after delivery.
2. Provide your order number, a description of the issue, and supporting photos or video.
3. We will respond within 1-3 business days with approval and return instructions, or with a request for additional information.

Return shipping

For an approved return involving a damaged, defective, incorrect, or materially misdescribed item, Goodmlcouele will provide a prepaid return label or arrange another return method at no cost to you. Unauthorized return shipments may not be accepted.

Refunds

After an approved return is received and inspected, we will notify you of the result. Approved refunds, including any original standard shipping charge paid for an order returned because of our error, will be issued to the original payment method. We will initiate the refund within 5 business days after approval. Your bank or card issuer may require an additional 7-14 business days to post it.

If an order is canceled before shipment, the refund will be issued to the original payment method. We do not offer direct exchanges; request a return if eligible and place a separate order.

Contact

Email: support@goodmlcouele.shop Phone: +1 (973) 968-1174